Play Smart. Stay in Control.

Our Commitment to Responsible Gaming

At tjbd, we believe that online gaming should be an entertaining activity — one that players in Dhaka, Chittagong, Sylhet, and across Bangladesh can enjoy within their means and on their own terms. We have built a set of practical tools and clear policies that give every Member the ability to manage their gaming activity, set their own boundaries, and seek help if they ever feel that gambling is getting out of hand.

Responsible gaming is not just a legal checkbox for us — it is a core value. We monitor platform activity to identify patterns that may suggest a Member is experiencing difficulties, and we act on those signals proactively. Every Member of tjbd deserves to play in a safe environment where entertainment never crosses the line into harm.

Responsible Gaming Tools Available on tjbd

We provide the following player-protection tools. To activate or adjust any of these settings, please contact our support team at the email address shown in the footer. Our team handles all responsible gaming requests with confidentiality and without judgement.

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  Deposit Limits Set a daily, weekly, or monthly cap on how much you can deposit into your tjbd account. Once a limit is in place, it takes effect immediately and cannot be increased until a mandatory 7-day cooling-off period has passed. Limits can be reduced at any time without a waiting period.
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  Time-Out Period Take a short break from gaming with a time-out of 24 hours, 7 days, or 30 days. During a time-out your account remains open but you cannot place bets, access games, or make deposits. Time-outs take effect immediately and cannot be reversed once activated.
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  Self-Exclusion Request a longer-term self-exclusion of 3 months, 6 months, 1 year, or indefinitely. Self-exclusion is a serious commitment — once applied, your account is suspended and cannot be reopened until the exclusion period ends (and in the case of indefinite exclusion, only after a minimum of 12 months and a formal request). During exclusion, tjbd will not send you any marketing communications.
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  Account Closure If you wish to permanently close your tjbd account, contact our support team in writing. Permanent account closure is irreversible. Any remaining balance will be processed and returned to your registered payment method (bKash, Nagad, or Rocket) after standard verification.
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  Activity Review Request a summary of your account activity — including deposit history, withdrawal history, game sessions, and total wagering amounts over any period. Reviewing your own activity is an important step in staying in control of your gaming habits.

Our Player Protection Commitments

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious, even to the person experiencing it. Below are some common warning signs. If you recognise any of these in your own behaviour, we strongly encourage you to use one of the tools listed above or to contact our support team.

Tips for Playing Safely and Responsibly

Whether you are new to online gaming or an experienced player, these habits will help you keep gambling in its proper place — as a form of entertainment, not a coping mechanism or a source of income.

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  Set a Budget Before You Play Decide in advance exactly how much you are comfortable spending in a single session. When that amount is gone, stop — do not top up. Using tjbd's deposit limit tool is the most effective way to enforce this commitment automatically.
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  Schedule Your Gaming Time Treat gaming sessions the same way you would any other leisure activity — allocate a fixed time slot for it and stick to that allocation. Avoid playing late at night or when you are tired, stressed, or in a poor emotional state, as decision-making quality decreases significantly in those conditions.
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  Keep Gambling in Perspective Online casino games and sports betting are designed as entertainment products. The house always has a statistical edge over time, which means that sustained profit is not a realistic expectation. Enjoy games for the experience they provide, not as a strategy for making money.
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  Never Gamble to Recover Losses "Chasing losses" — placing additional bets in an attempt to win back money you have already lost — is one of the most common and most harmful patterns in problem gambling. If you find yourself doing this, stop immediately and consider activating a time-out or contacting our support team.

Age Verification and Under-21 Protection

tjbd operates a strict 21+ policy. Every new Member is required to confirm that they are 21 years of age or older at the point of registration. We also carry out identity document checks (KYC) to verify age before processing any withdrawal request. Accounts where we cannot confirm the Member is aged 21 or above will be suspended pending verification.

If you are a parent or guardian and suspect that a person under your care has registered an account with tjbd, please contact our support team immediately using the email address in the footer. We will investigate and close the account without delay, and any funds deposited by a minor will be returned to the payment method used.

Need Help? Contact Us

If you feel that gambling is becoming a problem — or if you are concerned about someone else's gambling — please do not hesitate to reach out. Our support team is available to assist you with activating any of the tools described above, or simply to listen if you need to talk. All communications are handled with complete confidentiality.

tjbd does not operate a telephone support line. All formal responsible gaming requests — including self-exclusion applications, deposit limit requests, and account closure requests — must be submitted in writing via the support email address shown in the footer of this page. Written requests create a clear record that protects both you and tjbd in the event of any future dispute.